With Max, Case-IH makes the maximum

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With Max, Case-IH makes the maximum
Wednesday, January 9, 2008Description :
Launched at the last Sima, Case IH's "Max" troubleshooting service was implemented this summer. Early returns attest to the effectiveness of this service. In 2007 more than 80% of the cases were resolved in less than 48 hours, the average time to dispatch the parts concerned by these cases was 18.2 hours.

Technical support has become paramount in modern agriculture. Economic studies show that the reduction of maintenance and adjustment times as well as the continuous operation of the equipment are essential to optimize the profitability of the equipment.

Based on this analysis, Case IH deployed the "Max" service based on an efficient response to parts supply and coordination of repairs between the user initiating the procedure, Case IH spare parts services and dealer.

The "Max" Service is activated through a unique and free phone number. The customer enjoys direct contact and personalized follow-up with an operator of the "Max" service. It is this operator who will coordinate the intervention with the dealer to the satisfaction of the customer. It plays an essential role in the early resolution of the problem by helping to identify the necessary parts and manpower requirements. If the local dealer does not have the parts in stock, the operator is responsible for obtaining them as soon as possible from the spare parts centers of Case IH. In parallel, it will track the supply of parts needed from the various stocks of the Case IH group. The aim is to shorten the time at each stage for rapid intervention.

Service MAX operators constantly keep customers informed of the progress of the procedure and identify each step for a perfect follow-up.

Max is not intended to replace the dealer's services. This is an additional key to the quality of Case IH service. Max is designed to complement and optimize the existing system to provide the best service in a timely manner.

Max is available as an option for all models in the Puma 165, 180, 195, 210 and Magnum series as well as for Axial-Flow combines. This allows customers to access the Max service 24 hours a day, 7 days a week and all year round.

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