Editorial team · Tractors
InfoWeb Marketplace · Editorial team
Published on 25 June 2012 · 2 min read
New Holland Agriculture Inaugurates Its PLM™ Support Centre (Precision Farming) and the PLM™ Academy
InfoWeb Marketplace · Editorial teamPublished on 25 June 2012 · 2 min read
New Holland Agriculture now offers its customers complete support as well as a very wide range of training courses on the management of precision farming systems. These solutions enable users to optimise their productivity by making full use of the New Holland precision farming product range.
PLM™ Customer Support Centre
The new PLM™ Customer Support Centre has been created to give New Holland customers a service able to answer all their precision farming questions while they are at work in the fields. This service goes well beyond the traditional call centre: highly qualified operators take the calls and immediately put customers in touch with engineers to provide an effective and direct answer. For help with routine tasks, immediate assistance helps reduce often costly downtime. More complex needs are also handled by the PLM™ Support Centre, which thus acts as a single point of reference, streamlining the process and simplifying the way it interacts with customers. In addition, all dealers are regularly informed about the situation in their geographical area so that they can be aware of problems and follow them through to resolution.
The PLM™ customer support service is available from 7 to 19, Monday to Friday, by calling the toll-free number:
00800 64 111 111 of New Holland Top Service. Customers can also contact the support centre by e-mail at plmsupporteur@newholland.com.
A PLM™ Academy for User Training
Alongside the PLM™ Support Centre, New Holland has founded a PLM™ Academy to provide cutting-edge training tailored to each customer and each dealer. Users receive a login and a password that give them access to all the content on the PLM™ Academy website www.plmacademy.newholland.com. Users can thus choose training from an extremely rich online course catalogue and can access its content whenever farm work gives them a moment of respite. The courses currently available include an introduction to GPS for agriculture and training on automatic guidance systems. The offering will soon be expanded and will include, among others, mapping courses for harvest management and modules on the New Holland PLM™ Connect telematics offering. Free tutorials dedicated to lightbars are also available on request.
For users of the most advanced systems, courses delivered by specialist trainers are also available. These courses provide the basics needed to enable customers to make full use of the guidance solution they have chosen. These courses must be booked and purchased on the PLM™ Academy website. Customers can choose the dates and locations that suit them, and dealers can host dedicated training sessions for their customers.
With the introduction of a support centre dedicated to precision farming management and a training structure on the same subject, New Holland once again demonstrates its constant concern for the end user and their performance at work, while reaffirming its commitment to being at the forefront of technology.
PLM™ Customer Support Centre
The new PLM™ Customer Support Centre has been created to give New Holland customers a service able to answer all their precision farming questions while they are at work in the fields. This service goes well beyond the traditional call centre: highly qualified operators take the calls and immediately put customers in touch with engineers to provide an effective and direct answer. For help with routine tasks, immediate assistance helps reduce often costly downtime. More complex needs are also handled by the PLM™ Support Centre, which thus acts as a single point of reference, streamlining the process and simplifying the way it interacts with customers. In addition, all dealers are regularly informed about the situation in their geographical area so that they can be aware of problems and follow them through to resolution.
The PLM™ customer support service is available from 7 to 19, Monday to Friday, by calling the toll-free number:
00800 64 111 111 of New Holland Top Service. Customers can also contact the support centre by e-mail at plmsupporteur@newholland.com.
A PLM™ Academy for User Training
Alongside the PLM™ Support Centre, New Holland has founded a PLM™ Academy to provide cutting-edge training tailored to each customer and each dealer. Users receive a login and a password that give them access to all the content on the PLM™ Academy website www.plmacademy.newholland.com. Users can thus choose training from an extremely rich online course catalogue and can access its content whenever farm work gives them a moment of respite. The courses currently available include an introduction to GPS for agriculture and training on automatic guidance systems. The offering will soon be expanded and will include, among others, mapping courses for harvest management and modules on the New Holland PLM™ Connect telematics offering. Free tutorials dedicated to lightbars are also available on request.
For users of the most advanced systems, courses delivered by specialist trainers are also available. These courses provide the basics needed to enable customers to make full use of the guidance solution they have chosen. These courses must be booked and purchased on the PLM™ Academy website. Customers can choose the dates and locations that suit them, and dealers can host dedicated training sessions for their customers.
With the introduction of a support centre dedicated to precision farming management and a training structure on the same subject, New Holland once again demonstrates its constant concern for the end user and their performance at work, while reaffirming its commitment to being at the forefront of technology.
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